The process of changing host providers is fairly simple and can be accomplished with minimal hassle and downtime provided certain steps are followed in order. Customers changing hosting service are usually already frustrated and unsatisfied at some level with web hosting; thus, it is our hope that this document will serve as a road map to a hassle free and successful web hosting experience.

The process of modifying a domain name (commonly referred to as transferring) is the area most customers incur problems so close attention to this step will insure a smooth transition.
The Transition Process:

1. Make sure you have a full working copy of your web site files, databases, cgi scripts, etc. stored on your computer. Additionally, download or record any pertinent email address settings, passwords, log file data, statistic reports, etc.

2. Order your new Poplogic web hosting account. Save and print your "New Account Letter".

3. Using your new IP address; upload (ftp) your web site files to your new account, install and configure any databases, scripts, etc. Setup your email accounts.

4. Modify your domain name with Poplogic's Name Servers, and Technical Contact information. Insure the domain modification process has started correctly.

5. Cancel service with your previous host provider. Make sure they remove your domain name from their DNS servers. (if you continue to get dial-up service from the same provider wait 24 hours before expecting to see your domain and email working correctly with Poplogic)

6. Double-check the email settings in your email software to make sure your settings work with the new service. (your mail server entries should read something similar to "mail.yourdomain.com")

7. Enjoy reliable, hassle free hosting service from Poplogic.