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Poplogic is setting the new standard for customer service in the industry. Each member of the Poplogic team commits to providing "5-Star Service" to our customers:

Knowledge: We will take responsibility for continuously increasing our knowledge of our products, services and processes to better serve every customer.

Integrity: We will honor our commitment so that every customer knows they can count on us.

Care: We commit to owning customer issues. We will listen, empathize, apologize when necessary and treat every customer as if they are the most important.

Responsiveness:We will provide rapid and accurate responses to every customer - both internal and external.

Respect: We will treat every customer with courtesy and respect.
 

Account Suspension

Customer accounts are suspended only under certain conditions; usually relating to a overdue balance, repeatedly declined credit card, abandoned correspondence from Poplogic, and/or violation of one of Poplogic's Terms of Service. The most common reason for account suspension is a 'declined credit card'.

Declined Credit Cards

Poplogic's billing system will notify a customer using the email address on file 2 times in the event of a declined credit card. Notifications include instructions to resubmit credit card billing information to Poplogic using the online billing manager.

Although we realize it inconvenient to have a service suspended; it is important for the customer to understand that consumption of our services and resources costs us money, and that it is not wise business for us to render a service without compensation for that service. This is the basis behind account suspension resulting from a repeatedly declined credit card.


NOTICE
If your account has been suspended you will be required to pay a $29 re-activation fee. To have your account re-activated please contact billing@poplogic.com with your domain name requesting your suspension to be lifted.

The Internet has dramatically changed the competitive landscape. Now, small and medium businesses are positioned to enter new markets via the Web and tackle the Goliaths like never before.

Poplogic embraces this opportunity for small and medium businesses by focusing exclusively on them. In fact, market research firm IDC forecasts that the hosting industry will grow to $16.2 billion by 2005, and companies with less than 1000 employees represent 90 percent of the market.

With Poplogic's hosting solutions, any business can harness the power of the Internet in minutes to reach and service new customers across the globe, generate more revenue, increase efficiency, enhance customer service, and improve communications.

All of Poplogic's hosting solutions are competitively priced and enable customers to easily move to higher-end solutions as their business grows.

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